How payouts work in Step
When dancers purchase tickets to your event, the funds are processed securely through our payment partners. We support three payout methods: Stripe Connect, PayPal, and Wise.
You choose your preferred payout method when setting up your organizer account. Funds from ticket sales are held until after your event, then automatically transferred to your account.
Stripe Connect
Stripe Connect offers payouts directly to your bank account in 45+ countries. Stripe handles compliance, security, and tax reporting.
Requirements
- A bank account in a Stripe-supported country
- Government-issued ID for identity verification
- Business information (for business accounts)
- Tax information (SSN/EIN in US, equivalent in other countries)
Payout timing
Fees
Stripe fees are deducted from each ticket sale at the time of purchase. There are no additional payout fees.
Fees vary by country. Visit stripe.com/pricing for rates in your region. Step adds a 2.8% platform fee on top of Stripe's processing fees.
PayPal Payouts
PayPal is one of our supported payout methods, available in 150+ countries and 25+ currencies.
Requirements
- A PayPal Business or Personal account
- Confirmed email address linked to PayPal
- Verified account recommended for higher limits
Payout timing
Fees
PayPal payout fees are paid by Step. You receive the full amount. Standard PayPal withdrawal fees to your bank may apply depending on your country.
Wise payouts
Wise is one of our three payout methods, alongside Stripe Connect and PayPal. You provide your bank account details for your country, Wise verifies them with your receiving bank, and Step sends payouts at the mid-market exchange rate.
Requirements
- Full legal name as it appears on the receiving bank account
- Bank account details for your country (ACH routing + account number for the US, IBAN for the EU, sort code + account number for the UK, etc.). Wise tells the app exactly which fields to collect
- Receive currency (Wise supports 40+ destination currencies)
Verification
When you submit your details, Wise runs a bank-level check that confirms the account exists and that the legal name matches the account holder. The Wise tab in Step only shows "Connected" once this check passes. If Wise can't verify, the connection stays pending and no payouts run until you correct the details.
Payout timing
Wise transfer fees and exchange rates vary by corridor. Step covers Wise transfer fees on regular payout schedules. The 2.8% Step platform fee is taken at ticket purchase (paid by the buyer), so the amount you receive equals the ticket price minus that platform fee.
Supported countries
Stripe Connect is available in 45+ countries including the US, Canada, UK, EU, Australia, Japan, and Singapore. PayPal Payouts supports 150+ countries worldwide. Wise covers 40+ destination currencies across most major banking corridors. Choose whichever method works best for you.
If you're unsure which payout method is available in your country, contact us and we'll help you get set up.
Frequently asked questions
When do I receive my payout?
Payouts are initiated 1 day after your event ends. For Stripe, funds typically arrive in your bank account within 2-3 business days. For PayPal, funds arrive in your PayPal balance within 24 hours.
Can I get paid before my event?
For your first few events, payouts are held until after the event to protect against fraud and chargebacks. Once you've established a track record, you may be eligible for earlier payouts.
What happens if someone requests a refund?
If you approve a refund request, the refunded amount is deducted from your next payout. If no payout is pending, the refund may be deducted from future earnings.
Can I change my payout method?
Yes, you can update your payout method at any time in your organizer settings. Changes take effect for your next payout.
Need help with payouts?
Our team is here to help you get set up and answer any questions about receiving your earnings.
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