How Payouts Work
Everything you need to know about receiving your event earnings through Step.
How payouts work in Step
When dancers purchase tickets to your event, the funds are processed securely through our payment partners. We support two payout methods: Stripe Connect and PayPal.
You choose your preferred payout method when setting up your organizer account. Funds from ticket sales are held until after your event, then automatically transferred to your account.
Stripe Connect
Stripe Connect offers payouts directly to your bank account in 45+ countries. Stripe handles compliance, security, and tax reporting.
Requirements
- A bank account in a Stripe-supported country
- Government-issued ID for identity verification
- Business information (for business accounts)
- Tax information (SSN/EIN in US, equivalent in other countries)
Payout timing
Fees
Stripe fees are deducted from each ticket sale at the time of purchase. There are no additional payout fees.
Fees vary by country. Visit stripe.com/pricing for rates in your region. Step adds a 1.5% platform fee on top of Stripe's processing fees.
PayPal Payouts
PayPal is available as an alternative payout method, particularly useful for organizers in countries where Stripe is not available. PayPal supports 150+ countries and 25+ currencies.
Requirements
- A PayPal Business or Personal account
- Confirmed email address linked to PayPal
- Verified account recommended for higher limits
Payout timing
Fees
PayPal payout fees are paid by Step—you receive the full amount. Standard PayPal withdrawal fees to your bank may apply depending on your country.
Supported countries
Stripe Connect is available in 45+ countries including the US, Canada, UK, EU, Australia, Japan, Singapore, and more. PayPal Payouts supports 150+ countries worldwide.
If you're unsure which payout method is available in your country, contact us and we'll help you get set up.
Frequently asked questions
When do I receive my payout?
Payouts are initiated 1 day after your event ends. For Stripe, funds typically arrive in your bank account within 2-3 business days. For PayPal, funds arrive in your PayPal balance within 24 hours.
Can I get paid before my event?
For your first few events, payouts are held until after the event to protect against fraud and chargebacks. Once you've established a track record, you may be eligible for earlier payouts.
What happens if someone requests a refund?
If you approve a refund request, the refunded amount is deducted from your next payout. If no payout is pending, the refund may be deducted from future earnings.
Can I change my payout method?
Yes, you can update your payout method at any time in your organizer settings. Changes take effect for your next payout.
Need help with payouts?
Our team is here to help you get set up and answer any questions about receiving your earnings.
Contact Support