Refunds

Each event has its own refund policy, set by the organizer and shown before purchase.

When an organizer who sells on Step cancels an event, attendees are refunded under the platform commitment for cancelled events.

Requesting a refund as an attendee

From My Tickets (in the profile menu), open the ticket or event. If the policy allows a refund at that time, the refund action is available there. Funds return to the original payment method; banks vary in how long posting takes.

Organizer cancellations

If a cancelled event is not refunded as expected, support@wedance.world can help when given order details.

Private classes

Cancellation terms for private classes are agreed with the instructor at booking. Support can assist if needed after that conversation.

Cue

Cue can explain where refunds live in the app. It cannot process a refund. That happens through the ticket refund action or support.

Related guides

• Buying a ticket
• Website: Refunds and Refund policy